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Privacy Policy

HomePrivacy Policy

Privacy Policy

Privacy Policy

Welcome to FixWiz (Pty) Ltd (“FixWiz”, “we”, “our” or “us”). We respect your privacy and are committed to protecting the personal information you share with us when you visit https://fixwiz.co.za (the “Site”) or use our handyman-booking services (the “Services”). This Privacy Policy explains how we collect, use, disclose and safeguard your information, and what choices you have.

1. Scope

This Policy applies to visitors, customers and service-providers who:

  • browse the Site;

  • request a quote or make a booking;

  • communicate with us by phone, email, WhatsApp or any other channel; or

  • interact with our social-media pages or advertising.

It is drafted to comply with South Africa’s Protection of Personal Information Act (POPIA) and, where relevant, the General Data Protection Regulation (GDPR) for EU/EEA visitors.

 

2. Information We Collect

Category Examples How We Collect
Identification Data Name, surname, ID Booking form, account sign-up
Contact Details Email address, phone/WhatsApp number, physical address Forms, WhatsApp chat, calls
Service Details Property type, requested trade (e.g. plumbing), preferred time slot, job notes, uploaded photos Booking form, chat, email
Payment Data Card token (via PayFast), transaction reference, billing address Secure PayFast checkout (FixWiz never sees raw card numbers)
Device & Usage Data IP address, browser type, pages viewed, cookies, referring link Cookies, analytics scripts, server logs
Marketing Preferences Newsletter opt-in/out, cookie choices Cookie banner, account settings

We do not knowingly collect information about children under 18 without parental consent.

 

3. How We Use Your Information

  1. Service Delivery – confirm bookings, dispatch technicians, send ETA notifications and job-completion reports.

  2. Payments & Invoicing – process fees via PayFast and issue tax invoices.

  3. Customer Support – respond to enquiries, troubleshoot, and manage complaints.

  4. Reviews & Testimonials – request feedback and display star-ratings (first name & suburb only).

  5. Marketing (optional) – send promotions, surveys or newsletters if you have opted in.

  6. Analytics & Security – analyse traffic, detect fraud, prevent unauthorised access, and improve our Site.

We rely on one or more of the following legal bases:

  • your consent;

  • performance of a contract (providing the Services you request);

  • legal obligations (tax, accounting, POPIA);

  • our legitimate interests (running and protecting our business).

 

4. Cookies & Similar Technologies

The Site uses first- and third-party cookies for:

  • core functionality (session cookies, language preference);

  • analytics (Google Analytics 4);

  • marketing (Facebook/Meta Pixel, Google Ads Remarketing);

  • chat widgets (Tawk.to or similar).

You may refuse or delete cookies in your browser; however, parts of the Site may not work properly thereafter. We display a cookie banner the first time you visit to capture your preferences.

 

5. Sharing Your Information

We only share personal information with:

Recipient Purpose Safeguards
Technicians & subcontractors fulfil your booking, issue job reports Non-disclosure & data-processing clauses
PayFast secure payment processing PCI-DSS compliant; FixWiz receives tokenised data only
Cloud service providers web hosting (Xneelo), email (Microsoft 365), CRM Data hosting in ZA/EU where possible
Regulators / law enforcement comply with legal obligations or lawful requests Only what is strictly required

We never sell or rent your personal data.

 

6. International Transfers

Some service providers (e.g. Microsoft 365, Meta) may store data on servers outside South Africa. We ensure they:

  • are in countries with adequate data-protection laws, or

  • have binding corporate rules or standard contractual clauses in place.

 

7. Data Retention

  • Booking & invoicing records: 5 years (SARS compliance).

  • Customer support records: 3 years after last interaction.

  • Marketing consent logs: until you withdraw consent or 5 years, whichever comes first.

  • CCTV or call recordings (if any): 30 days, unless required for investigations.

When retention periods expire, data is securely deleted or anonymised.

 

8. Your Rights

Under POPIA/GDPR you may:

  1. Access – ask what personal data we hold about you.

  2. Correct – update inaccurate or incomplete data.

  3. Delete – request erasure where legally permissible.

  4. Object / Restrict – stop certain processing (e.g., direct marketing).

  5. Data Portability – obtain a copy in a structured format (where applicable).

  6. Withdraw Consent – unsubscribe at any time without affecting prior lawful processing.

Send requests to privacy@fixwiz.co.za; we’ll respond within one calendar month.

 

9. Security Measures

  • End-to-end TLS/SSL encryption on all pages.

  • Role-based access controls for staff & technicians.

  • Regular malware scans and WordPress security updates.

  • Encrypted backups stored off-site.

  • Incident-response plan aligned with POPIA breach-notification rules.

 

10. Third-Party Links

The Site may link to external websites (e.g., insurance partners). We are not responsible for their privacy practices. Please read their policies before sharing data.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted here with a new “Last updated” date. Continued use of the Site after such changes constitutes acceptance.

 

12. Contact Us

Data Protection Officer
FixWiz (Pty) Ltd
Unit 4, Tech Hub, 12 Station Road, Woodstock, 7925, Cape Town
📧 info@fixwiz.co.za | ☎ +27 60 962 8410

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